Mylee Reviews

I have used a home gel kit for several years and have always had to buy the polish’s online so I was really excited to see that Boots had started stocking gel nail polish by Mylee. I bought the French manicure set and tried it straight away, following all correct prep and finish processes. The polish came off several nails instantly. I tried again tonight but no success. The polish doesn’t set under the lamp so a second coat is hard work and even after the top coat when doing the wipe off it literally wiped the polish off too. Won’t be buying any more the cheap stuff from China holds better than this.

Originally my order did not arrive, even though it had said delivered (with an image). The package was not actually posted. I contacted Mylee customer service team and they were great, they sent out a replacement order to my work address instead. Received my package and love the colors!

UPDATE - 02/02/2023: I’ve previously left a bad review as my products arrived damaged and leaked, however I’m now changing this to a positive one. I was extremely frustrated when I got the products, but after chatting with Abi from customer service I can say that I’m very satisfied with the way she handled my complaint. She took my complaint seriously, understood my concerns and agreed to send me replacements for the damaged products.

I am extremely happy with the way my complaint was handled, the way I was treated and the replacements that I got ( btw they got delivered extremely fast).

Thinking that the company was only looking to make money, I can now see that’s not the case and they very much care about their customers. I’ve been using this company for over 2 years now, I’ve tried various products which have worked for me and I’ll definitely buy more from them in the future. Thanks you Mylee and thank you Abi - brilliant customer support.

I bought a gel polish and it didn’t set under my uv lamp , I e mailed the company and after a well got a link to an address label that didn’t print, after another two weeks of e mailing I received a link that worked, sent the product back and never received a refund, there was no one to talk to either. What a waste of money!

Ordered an LED lamp kit as a Christmas present. The lamp arrived and did not work which was very disappointing. On top of that, the customer service is appallingly slow. Every message sent takes over 3 days to get a reply - and that’s if you’re lucky! Here we are a month later and I still have not received a new lamp (despite them having received my faulty lamp 10 days ago - I can track via royal mail so I know they have received it). They have my money but I have no lamp and now ignore my messages!! Would not recommend I’m afraid. Absolutely terrible.

I was sent an old congealed polish. *** the company have now agreed to refund or send replacement.

First time ordering with mylee, had always wanted my own nail kit ( and to save money on salon trips) delivery was quick and great selection of colours, unfortunately I had the misfortune of a damaged lamp upon delivery, cust service were brilliant in helping out and sending me out a replacement

The lamp cane in really good condition with only one of the bulbs broken reached out to them and they sent out a new bulb as soon as possible

I had a query with regards to some purchases as I thought I had not received all of the products ! Mylee responded within the time frame they said, I actually realised after sending the email that it was my mistake and everything had arrived .I felt embarrassed at my mistake however they were so kind and helpful in their reply and explained and showed how my order was as it should be.

Mylee have the best customer service. I emailed them asking for assistance and they (Eve and Abi) went above and beyond to help me! Thank you so much

Product is really poor. I have previous experience doing my own nails and followed the instructions given. 5 of my nails snapped down to the nail bed which has never happened before and the product chipped very easily. I have contacted customer services to return it for a refund and they just keep responding by asking whether I followed the instructions and that I can only return if unopened. Obviously it has been opened otherwise this would not have happened with my nails! Very unhappy and waste of money.

Honestly cannot recommend this brand enough. I've been loving this brand for a good year now and I have not been let down.

I reach out to customer service often, and I'm always asking for advice and tips. The team are very patient and helpful too.

Order placed 19/12/22 in time for christmas delivery, ordered a full works kit and a few other items as main Christmas gift for daughter. Incorrect item received, ticket raised and although I have received a response we are now on the 10th Jan and my daughter still does not have her main Christmas gift!!!!

The team are so helpful whenever I’ve had a problem or question in general! Don’t be put off by the reviews the products and service are one of the best receved. It’s not fair that people are writing negative reviews because of long response times they make this clear on their website and in email. It’s the busiest time of the year. Gels are long lasting and I absolutely LOVE it when a new item comes out in like a little child in a playground

Item never turned up and no responses to my emails despite following up with them for a reply. Yodel have confirmed the item has been lost in transit since 31 December but Mylee can’t even acknowledge me. AVOID!!

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Update on 20 January - Mylee finally responded to me after seeing this review and arranged a replacement weeks after my order was originally placed. Their customer service is clearly so poor that the only way you can find a resolution is through leaving a negative review, instead of just responding to their customers’ emails in the first place. To add insult to injury, they asked me to delete this review now that a replacement has been provided. I won’t be doing this as this would misrepresent my experience.